Kelly Plumbing & Heating
Managed IT for a Morris County Plumbing & HVAC Business Since 1988
Kelly Plumbing & Heating has been showing up for their customers for over 35 years. They needed an IT partner that shows up the same way.
Overview
About This Project
Kelly Plumbing & Heating is a family-owned plumbing, heating, and HVAC company serving Mendham, Morristown, Chester, and the surrounding Morris County area. They've been in business since 1988 — the kind of company that knows every customer by name and has spent decades earning a reputation for honest, reliable service. They weren't without IT support when they came to SeedTech. But their previous provider wasn't keeping up. In a business where the day starts at 7am, technicians need to be dispatched, and customers expect a call back the same morning — a support partner with slow response times is a liability, not an asset. They made the switch to SeedTech, and the difference was immediate. SeedTech now manages their full IT environment under SeedCare Plus — monitoring continuously, responding quickly, and providing the kind of proactive, accountable support that a trades business running on tight margins and tighter schedules can actually depend on.
The Challenge
A Trades Business That Needed IT to Keep Up
Kelly Plumbing & Heating had been with another IT provider, but the relationship wasn't working. Response times were inconsistent, and for a company that starts dispatching technicians early in the morning and runs on tight scheduling all day, “we'll get to it” isn't a viable answer. Their day starts before most businesses are open, and their IT needed to be ready to match that pace. They came to SeedTech looking for a provider that would actually treat their business like a priority.
Our Solution
Responsive, Proactive IT That Keeps the Office Moving
SeedTech transitioned Kelly Plumbing & Heating onto SeedCare Plus with a clean handoff from their previous provider — no gap in coverage, no dropped issues, no day-one scramble. We enrolled all endpoints in NinjaOne for 24/7 monitoring, deployed SentinelOne across every machine, and made sure Microsoft 365 was properly configured for a team that depends on scheduling, estimates, and job coordination. Under SeedCare Plus, the team gets unlimited helpdesk support and unlimited IT advisory — meaning when something goes wrong at 7am, there's someone to call who already knows their environment.
By the Numbers
Results & Impact
Key metrics from this engagement.
0
Coverage Gaps During Transition
24/7
Proactive Monitoring
∞
Helpdesk — No Ticket Caps
1988
In Business Since
What We Built
Deliverables
Everything that shipped as part of this engagement.
Managed IT Support (SeedCare Plus)
Full SeedCare Plus coverage — unlimited helpdesk support, unlimited IT advisory, 24/7 monitoring and alerts, and patch management across all endpoints, with no ticket caps and no waiting.
Microsoft 365 Management
Microsoft 365 configured and managed across the team — email, cloud document access, and ongoing license and account administration handled by SeedTech.
Endpoint Security (SentinelOne)
AI-driven antivirus and threat protection deployed across all endpoints — proactive ransomware and malware defense with real-time threat isolation and automatic response.
24/7 Proactive Monitoring
NinjaOne running continuously across all endpoints — watching for issues, generating alerts, and making sure the team's IT environment doesn't wait for something to break before it gets attention.
How We Did It
Our Process
The phases we moved through from first conversation to launch day.
Assessment & Transition Planning
SeedTech reviewed Kelly Plumbing & Heating's environment and coordinated a clean handoff from their previous provider — making sure nothing was dropped and coverage stayed continuous through the switch.
Onboarding & Deployment
Endpoints were enrolled in NinjaOne, SentinelOne was deployed, and Microsoft 365 was reviewed and properly configured. Full SeedCare Plus coverage went active from day one with no gaps.
Stabilization
SeedTech addressed any outstanding issues in the environment, established a clean baseline, and made sure the team had a helpdesk they could actually rely on from the first week.
Ongoing Partnership
SeedTech manages Kelly Plumbing & Heating's IT environment on an ongoing basis — monitoring continuously, responding quickly, and handling support the same way they handle their own customers' calls.
Project Highlights
What made this project special
- Clean transition from a previous IT provider with no gap in service or coverage
- SeedCare Plus delivering unlimited helpdesk and advisory — the same responsiveness Kelly gives their own customers
- A business that starts at 7am now has IT monitoring that started even earlier
- SentinelOne security deployed across the full environment from day one
- Microsoft 365 properly configured for a team that runs on scheduling, estimates, and job coordination
- 24/7 proactive monitoring replacing the reactive, wait-and-see approach of the previous arrangement
Client Testimonial
“This is a placeholder testimonial. Replace with a real quote from Kelly Plumbing & Heating once available.”
Contact Name
Kelly Plumbing & Heating
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