Hiler Contracting
From Break-Fix to Proactive IT for a New Jersey Contracting Operation
Hiler Contracting runs a demanding operation — heavy schedules, physical work, and an office that needs to keep up with all of it. SeedTech replaced their informal tech arrangement with IT support that's actually built for that.
Overview
About This Project
Hiler Contracting is a contracting company based in New Jersey — the kind of operation where the work is physical, the schedules are tight, and office efficiency has a direct impact on field performance. Before SeedTech, their IT was held together by a personal relationship with someone who could help when available. It wasn't a managed arrangement, there was no SLA, and there were no backups or monitoring in place. That kind of setup works until it doesn't. SeedTech came in, assessed the environment, and replaced the informal break-fix arrangement with a structured managed IT foundation under SeedCare Essentials. Endpoints under management, endpoint security deployed, Microsoft 365 set up for the team, and file-level backup running automatically for the first time. Hiler Contracting now has an IT partner with accountability behind it — not just a favor.
The Challenge
A Growing Business Held Together by a Favor
Hiler Contracting had been relying on someone they knew for IT help — a break-fix arrangement that worked in the loosest sense of the word. When something broke, they’d make a call and hope it got answered. There were no backups, no monitoring, no formal support agreement, and no guarantee that help would be available when they needed it. For a contracting operation where the office needs to keep pace with the field, that kind of arrangement isn’t a support strategy — it’s just deferred risk.
Our Solution
Structured, Proactive IT That the Business Can Actually Rely On
SeedTech replaced the informal break-fix arrangement with a proper managed IT foundation under SeedCare Essentials. Endpoints were enrolled in NinjaOne for 24/7 monitoring and management, SentinelOne was deployed across every machine for endpoint security, and Microsoft 365 was set up for email and cloud-based document access. File-level backup was configured and automated — giving Hiler Contracting a recovery path for the first time, with monthly reporting so they always know the backups are actually running. The shift from reactive to proactive means Hiler Contracting’s IT isn’t something they have to think about until it breaks. It’s something that’s being actively managed every day.
By the Numbers
Results & Impact
Key metrics from this engagement.
24/7
Proactive Monitoring
30-day
Backup Retention
100%
Endpoint Coverage
∞
Helpdesk — No Ticket Caps
What We Built
Deliverables
Everything that shipped as part of this engagement.
Managed IT Support (SeedCare Essentials)
Ongoing SeedCare Essentials coverage — unlimited business-hours helpdesk, 24/7 monitoring and alerts, and patch management across all endpoints, with a real SLA behind every request.
Microsoft 365 Setup & Management
Microsoft 365 deployed and configured across the team — professional email, cloud-based document access, and ongoing account management replacing whatever informal tools came before.
Endpoint Security (SentinelOne)
AI-driven threat protection deployed across every endpoint — proactive ransomware and malware defense with real-time isolation, running automatically without requiring manual intervention.
File-Level Backup
Automated, cloud-based file backup configured across the environment for the first time — with monthly reporting so the team always knows their data is protected and recoverable.
How We Did It
Our Process
The phases we moved through from first conversation to launch day.
Discovery & Assessment
SeedTech came in, reviewed the environment, and documented what was actually in place — hardware, software, and the gaps. We identified the immediate priorities: monitoring, security, backup, and a path off the break-fix arrangement.
Infrastructure & Security
Endpoints were enrolled in NinjaOne, SentinelOne was deployed across every machine, and Microsoft 365 was set up and configured. File-level backup was established, automated, and confirmed running.
Stabilization & Coverage
With the foundation in place, Hiler Contracting moved onto SeedCare Essentials — monitoring, patching, and helpdesk coverage running continuously and an actual support relationship replacing the informal one.
Ongoing Partnership
SeedTech manages Hiler Contracting’s environment on an ongoing basis — proactively monitoring, responding to issues, and making sure the business has an IT partner that’s accountable, not just available.
Project Highlights
What made this project special
- Replaced a break-fix arrangement with a structured, proactive managed IT environment
- File-level backup deployed for the first time — automated, cloud-based, with monthly reporting
- SentinelOne endpoint security running across every machine from day one
- Microsoft 365 giving the team a professional communication and document platform
- 24/7 monitoring replacing the reactive, availability-dependent support they'd relied on before
- An IT partner that's accountable to an SLA — not just a contact in someone's phone
Client Testimonial
“This is a placeholder testimonial. Replace with a real quote from Hiler Contracting once available.”
Contact Name
Hiler Contracting
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